The following information has been provided for your assistance and safety and we recommend that you read this information in conjunction with our Booking Conditions.
If you choose to holiday in an older property, remember that much of its character and charm is due to its age. We feature many properties that are over 100 years old. Please bear this in mind if you're planning to take an elderly person or very young children on your holiday.
In rural locations, people around you will often be earning their living and country hours can run into the late evening and very early morning. It's also worth remembering that because all the properties we feature are privately owned;, they are decorated and furnished according to the individual owner's tastes.
We'll do everything we can to help those in your party with special requirements by suggesting properties that are especially suitable - just provide us with all relevant information at the time of booking.
Many property owners offer cots free of charge, but please note, property owners who provide cot and high chair facilities may not necessarily offer other infant equipment. Please check with your holiday adviser when booking.
Easy walking access: A visitor using a walking aid should have no difficulty in gaining access to the principal rooms (sitting room, dining room, kitchen, one of the bedrooms, a toilet and a bathroom or shower room) and the garden of a property described in this way.
We feature a number of properties which have no internal stairs or steps or have at least one bedroom and one bathroom on the ground floor. Please ensure at the time of booking that the property matches your individual needs, particularly relating to access to the property and garden. Simply call us and we'll be happy to give you further details.
We do our best to ensure that owners take your safety and wellbeing very seriously and that their properties are well maintained for your comfort and safety. Nevertheless, please remember that when you stay in unfamiliar surroundings, you must take special care of yourself and your family and keep your guard up. Here are some useful pointers to help you enjoy your stay and avoid some possible pitfalls. Please read the information carefully and ensure that other members of your party are also aware.
Many properties are chosen for their individual character and charm and therefore extra care may be needed for families with children or anyone at risk due to the architectural character of the property, especially if the property has unconventional stairs or a balcony for instance.
Please take special note of the following:
Unless otherwise indicated in the property description, outdoor swimming pools are not usually available outside the main summer period (normally end-May to mid-September for properties in France and Italy). If your holiday is before June or after August, please check opening times before booking. Outdoor pools are not usually heated, unless indicated in the property description.
Hot Tubs and Saunas are a wonderful way to relax and unwind, if your property includes the use of a hot tub or sauna then please ensure all guests read the important user guidelines before use.
Our owners take care to ensure the hot tub is ready for you to use on arrival although whilst every attempt is made on some occasions due to the strict cleaning and disinfection procedure they follow the hot tub may not have reached the required temperature and there could be a short delay before you can use it.
Some properties may have use of a boat or other activity equipment such as trampolines, swings, climbing frames and sporting equipment. You will find details of such equipment in the brochure description. Please note that any activity equipment is provided directly to you by the owner and does not form part of your contract with us. Use of such equipment is at the property owner's discretion, and liability for availability and condition rests solely with the owner. It is your responsibility to (i) ensure that you are familiar with the operation of the equipment, (ii) satisfy yourself that the equipment is safe to use, (iii) to use the equipment responsibly, and (iv) supervise children using the equipment at all times.
The properties featured on our website or in our brochure are set in some of the loveliest parts of the country, so naturally we are interested in anything we can do to help preserve the environment. Even our brochures are printed on paper made from trees which are grown commercially as a renewable resource - and two trees are planted for every one felled. You can help too, by respecting the area you visit and remember the following points:
Please: Don't litter | Don't waste energy and water | Guard against fire | Respect the rights of land and property owners | Protect local wildlife | Follow the Countryside Code